I read a newsletter from a company called eMedia Vitals which, as you might guess, serves the media business. The content is fantastic. I not only enjoy getting great feedback from NY Report readers, I enjoy giving it as well.
So I emailed Prescott Shibles, eMedia’s CEO telling him “Just a short note to let you know I think your content is terrific.” His reply was even better; “Thanks so much for your note! I really appreciate it. What could we be doing better?”
At NY Report we have received so much fantastic praise over the years from readers and clients alike. I am always thankful for it, but I also want to know what we can do better. But I never capitalized on the opportunity to ask when someone gave us praise. From now on, we will – it is a great time to get critical feedback to help us become better.
Robert Levin is the Editor-in-Chief and Publisher of The New York Enterprise Report. Levin has extensive experience with midsize and small businesses, having previously held CEO, CFO, and COO positions with companies in several industries. He is also a contributor for The Huffington Post. Levin can be reached at firstname.lastname@example.org and (212) 307-6760.