Rob's Blog: Operations & Productivity

    • Don't Discount, Add Value
      In a recent five-page special section titled, “Strategies for Survival,” the Wall Street Journal compiled valuable tips from thriving small business owners to help businesses get creative to...
    • Take Control of Your Email
      Like most business owners, I often feel like I spend at least half my day dealing with e-mail. For our February issue, we asked our readers to give us their best tips for taking control of your email...
    • Have Your Reached Your Technology Tipping Point?
      Technology is evolving. Fast. But how do you know if that new upgrade everyone’s getting all excited about is really necessary? Are all those bells and whistles really going to improve your business...
    • Free Alerts from the MTA
      Here's something that may save you and your employees a lot of hassle during your commute. The MTA just released an alert system that sends emergency service notifications directly to your email...
    • Tough Times Call for Tough A/R Practices
      By now I would imagine that you are already seeing your accounts receivable aging worsen. Two things are happening now: 1) companies are stretching their payable to provide them with more cash and 2...
    • Drown Your Blues Away in a Book
      Feeling down? Don't know where to turn? Worried about the economy? Read a book. There is no shortage of things to worry about these days (e.g. finding new employees, working tough sales environments...
    • Receivables Do Not Age Like Fine Wine
      Outstanding accounts receivables are much more than just a nuisance, and you’ve most likely had to deal with late payers and deadbeats more often than you’d like (or ever imagined!). What you might...
    • Remind Your Clients - Automatically
      Adam Moskowitz, director of marketing and corporate communications at Heritage Bank (proposed), gave me a great tip the other day. I’m sure many of you already use Outlook’s “meeting request” feature...
    • Importance of Documenting Your Procedures
      I just sat in on the tail end of a presentation from Gail Nikol, President of Unique Business Solutions (www.ubsassociates.com) who spoke about the importance of documenting all of your processes and...
    • How I am Preparing for an Industry Conference
      Next week I am heading out to Austin to the Niche Magazine Conference for the second year in a row.  While spending two days out of the office worries me a bit, I think it is important to...
    • The Slippery Slope of Business Ethics
      I attended an event recently and the topic of discussion was ethics in business practices. The speaker for the event was Harvin C. Moore III, a once prominent executive in Houston who spent two years...
    • Need Help with Your Goals?
      Did you make resolutions for 2008?  In the past, I have had trouble remembering what my goals were much less remembering to do them.  A friend (our old friend and long time NY Report...
    • Make it Hard for Customers to Leave You
      In business school, we learned the term “switching costs”.  Switching costs are the costs that a customer incurs if they want to switch vendors.  The wireless phone companies have that $175...
    • Are You About to Get Fired (from Your Vendor)?
      Despite conventional wisdom, being a customer does not mean you always have the last word.  You have probably read plenty of articles lately on firing your customers (here's ours)  and...
 
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