I just moderated a dream panel at NYC Entrepreneur Week(more on this over the next week or so). In response to my question "what should companies be doing differently in this economy...
I just spoke with a friend of mine who is in the magazine publishing business. He told me that he was expecting business to be off about 20%, but it is off 30%. So what is he doing about it? Well, he...
We often experience a disconnect between being a customer and being a service provider. As customers, when a service provider – whether it is a fast food slinger or a financial advisor – we...
If I had a dollar for every time I told an employee, “great job,” I’d probably have enough to go out and start a second business. But I’ve never stopped to think about what the words “great job...
Last week, our managing editor Daria attended a truly thought-provoking EO event, “Communication to be Heard and Remembered,” featuring Christina Harbridge, CEO of Allegory, a San Francisco...
Today we feature guest blogger John DiJulius, a best selling author, speaker and small business owner who is often referred to as “THE” authority on world-class customer experience. You can find an...
There are four key factors that Zappos’ CEO Tony Hsieh believes is behind much of the success of the brand, and they’re points that all business owners can implement into their company, not just...
Last week, the Entrepreneurs' Organization (NY Chapter) invited Tony Hsieh, CEO of Zappos, to speak to its group of business owners. Although Zappos is a online retail company, it's not what...
Within the past two weeks I’ve had two run-ins with bad customer service. And while both of these instances will result in me doing less (or zero) business with these particular establishments...
There’s a great article in The Wall Street Journal about how small businesses around the country are saving money during these tough times. Mainly, the current state of the economy has made re-...
At a CEO breakfast a few days ago, a business owner expressed frustration with Facebook. He said that many of his employees were spending too much of their work day on Facebook and asked us for some...
I had a chance to be a guest on Sunday’s Your Business on MSNBC, where we discussed, among other subjects, securing your business for these troubled economic times.
For the full video clip of the...
When a presidential candidate talks about raising taxes on the rich, business owners tend to get worried. But, smart business owners know that planning for the future can reveal opportunities...
Yesterday I spoke with Yacov Wrocherinsky, founder and CEO of Infinity Info Systems. Yacov, who is one of the sharper business owners I know, is a member of several peer groups (I believe that...
A friend of mine who owns a business (I am going leave out the details) is thinking about calling it quits. She has been in business for 15 years and has blue chips clients. So she put together a...