Despite conventional wisdom, being a customer does not mean you always have the last word. You have probably read plenty of articles lately on firing your customers (
here's ours) and maybe you have even thought about firing a couple of your own pain-in-the-ass customers. But have you ever wondered if your company is a difficult client?
Personally I can tell you that I (my company) has been fired a couple of times. Looking back, I believe that in one instance I was glad that we were fired because I was complaining for sub-standard work. The other time however, we were fired because we (me and one of my colleagues – but primarily me) were the proverbial pain the in ass. We kept asking for more that was beyond the scope of the original engagement.
A friend of mine was telling me that she just fired a client because they complained too much and for no good reason. On top of that, they were a small client and did not pay on time.
So while the media is talking about firing your customers, get a little introspective and see if you are giving reason for some of your favorite suppliers to fire you.
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