Randi Busse is the president of Workforce Development Group, Inc., a training organization focused on improving the customer experience. For more information, visit www.workdevgroup.com.
Articles by Randi Busse
To train employees to provide superior service, help them to identify with the customer
Phone Etiquette 101
How to develop a social media strategy to improve customer service
How to get your staff to treat customers as good as you do